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Health and Safety Protocols

Mujer joven durmiendo plácidamente sobre una almohada azul en una cama.

Protocols in our facilities

  • All facilities are disinfected daily.
  • You will find approved hydroalcoholic gel dispensers that are mandatory to use in numerous areas of our establishment.
  • Protection screens in the customer service area.
  • The use of the elevator will be limited to one person or a maximum of two people sharing a room.
  • The room keys will be completely disinfected.
  • We removed carpets from all the rooms.
  • Towels and bedding are washed at high temperature.
  • Sterilization of TV remote and telephone in each room.
  • Trash cans with open tops or with a pedal and inner bag
  • Regular cleaning of ventilation filters.
Mano sosteniendo kit de prueba química sobre agua de piscina.

Protocols in Swimming Pools

  • Hammocks must be separated by at least 1.5 meters.
  • We reinforce critical points by cleaning all facilities with specific products and more frequently.
  • Higher frequency of water sanitation checks.
Manos lavándose con agua y jabón en un lavabo, junto a un dispensador de jabón líquido.

It is recommended to wear a mask

  • You will find hydroalcoholic gel dispensers in the common areas.
  • It is recommended to pay by card whenever possible.
  • The POS terminals will be sanitized regularly.
  • An increased frequency of hand washing is recommended for our guests and employees.
  • Capacities are reduced, both in common areas and in the different rooms, and pathways are established for the flow of people in the restaurant, reception, entrance and exit of the hotel.
  • Services are digitalized, such as check-in and check-out, and contact with reception or other areas.
  • Disinfectant mat is placed at the entrance of the hotel.
  • Transparent screens are being installed at the reception.
Dos personas con mascarillas conversan en una oficina frente a frente.

Protocols of our employees

  • All of our staff is aware of the new safety and hygiene guidelines.
  • The team uniform is washed and disinfected daily.
  • Maintain a minimum distance of 1.5 meters from any colleague.
  • The reception staff will disinfect the counter every time they finish assisting a customer.
Mano con guante azul sosteniendo una copa de vino tinto junto a un plato de comida sobre una mesa.

Protocols of our employees

  • All our staff is aware of the new safety and hygiene guidelines.
  • The team's uniform is washed and disinfected daily.
  • Maintain a minimum distance of 1.5 meters from any colleagues.
  • The reception staff will disinfect the counter every time they finish attending to a customer.